How do I place an order?
Simply choose the items you want, add them to your basket. When you’re ready to order, click the ‘checkout’ button. You need to complete all fields of the form.
How I can use the automated Robot ?
Can I change my order?
Yes, If you have an issue with size or other reason please just email us within 15 days to confirm the best method of return at info@malofta.com with your change of order and the reasons why. Please do not ship until you have contacted us about best shipping options.
I didn’t get a confirmation email. Did my order go through?
Please check your junk mail and spam folder to ensure delivery. If you still have not received anything please email info@malofta.com for information.
How long will it take for my order to be dispatched?
Most orders are usually dispatched next day, special items such Custom Necklaces can sometimes take a couple of days longer due to stone setting as many pieces are finished to order. Contact us at info@malofta.com if you need more information.
Will I get a tracking number when my order ships?
Yes, you will receive a tracking number when your order is shipped. Please check your junk and spam folders in case it has been mistakenly delivered to one of these folders. Please click on the link in your email to get a tracking update.
What payment methods do you accept?
Visa, Mastercard, Shop Pay, Apple Pay, Discover, Google Pay and PayPal
My card has not been accepted what can I do?
The most common issue when a credit card gets rejected is because what you are about to purchase is above your normal spending trend or because it’s an international payment, or in some cases, it is over a certain amount set by your bank. That is usually around $500. If you contact your Credit Card Company or bank you should be able to get them to authorize it for you at which stage you can come back to your ‘saved cart’ to complete your transaction. If you have any further issues, please contact us for assistance at info@malofta.com
Is your payment system secure?
Payment on the site is by all major credit cards. If you are uneasy about sending your credit card details online, please email us at info@malofta.com, send us your contact details and we will get back to you as soon as possible.
Important notice: We will never ask you to send your credit card details by email. Nor will we ever send you an email with a link to a payment page. If you receive such an email, please do not click on the link to enter your credit card details, and please contact us to let us know.
What currencies can I pay with?
Dollars if you live in the US, anywhere outside the US is all in Euros.
How do I redeem a coupon?
Please enter the code on the checkout page and click the submit button.
Are there any duties or taxes to pay?
For shipments to the USA, there are no other charges everything is included, if you see something and it costs $300, then that is all that is charged to you. Nothing else is to be added.
However, if you live outside the US, then there will be other charges that apply. You will have import duty if you live in Canada and that is 17% approximately. This is charged when the parcel arrives in Canada and is payable by you upon delivery.
If you ship your order to the European Union, the price you pay already includes taxes, and you will not be liable for import duties.
Can I make a purchase if I live outside the US?
Yes, we ship worldwide.
